IT Manager

Job Location: Austin, Texas


Position Summary:


The IT Manager is responsible for the overall IT needs of the Company.  This individual must be a highly motivated, hands-on, self starter and be willing to handle a wide variety of responsibilities.  This position reports directly to the Chief Financial Officer.


Essential Job Functions

 

  • Ensure the day-to-day smooth running of the IT department.

  • Manage desktop support to successfully complete day-to-day responsibilities efficiently and with a high level of quality.

  • Manage desktop support for workstation hardware & software and promptly resolve escalating problems.

  • Responsible for windows system administration, system backups, and local area network management for the end user computers.

  • Establish and maintain processes and procedures for the IT department – including disaster recovery planning.

  • Maintain computer and software inventories.

  • Document troubleshooting methods pertaining to windows and network problems.

  • Configure and manage application systems such as anti-virus software.

  • Provide support for user requests, including but not limited to troubleshooting issues, root cause analysis, and corrective/responsive actions.

  • Maintain the network servers (Exchange / webserver / file servers) and update with latest security patches and hot fixes as required.

  • Update servers and network hardware as desired e.g. implementing new data storage solution, configuring new servers, network switches, etc.

  • Implement and monitor office security systems; make suggestions for improvements.

  • Oversee all aspects of corporate telephone system.

  • Provide annual maintenance and upgrade plan, including estimated budget.

  • Other duties as assigned.


Ideal Candidate would have the following qualifications:


  • B.S. degree in Information Technology or related field.

  • 7+ years of related IT experience with a proven track record of supporting company users during periods of high growth.

  • Exposure to financial accounting software database maintenance and ERP systems.

  • Ability to maintain high-speed connectivity and appropriate redundancy between multiple office locations.

  • Proficiency with all current Microsoft operating systems and Microsoft Office.

  • Must have strong problem solving, technical and analytical skills.

  • Strong written and verbal communication skills with the ability to communicate technical solutions.

  • Ability to maintain overall professionalism during high pressure situations.

  • Excellent customer service and follow-up skills.

  • Ability to perform at the highest level in a fast-paced environment.